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A:1
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What
does co-location mean?
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Co-location means outsourcing Internet facilities
and connectivity to professional Internet service centres
such as iAdvantage.
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A:2
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Why
should we locate our server to the iAdvantage Internet Service
Centre?
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Space
and Security. The iAdvantage Centre is a 20,000 square
foot data centre located in the all-intelligent Millennium
City building in Kwun Tong. Since Sun Hung Kai Properties
Ltd. wholly owns both iAdvantage and the Millennium City building,
customers can rest assured that long term stability and growth
are in the best interests of both parties.
Back-up Services and Equipment. The iAdvantage Centre
offers world-class facilities and service for all kinds of
emergency situations, including a disaster recovery site.
The backup equipment includes a dedicated diesel generator,
dual power feeders from China Light & Power, Uninterrupted
Power Supply (UPS) and dual fibre optics and risers, among
other advanced features. A highly trained technical support
staff of 60 is also available, day and night.
Superior Internet Connectivity. The iAdvantage Centre
is equipped with a scalable fibre optics system to provide
the best Internet connectivity. A variety of bandwidth options
is offered to fit each customer's needs.
Scalable Bandwidth Management. The iAdvantage Centre
allows businesses to free up crucial bandwidth in their own
networks by connecting their servers to the iAdvantage network.
In this way, companies are free to devote precious bandwidth
to internal company business such as e-mail and file transfer,
among other applications.
Maximum Security. The iAdvantage Centre offers state-of-the-art
cyber and plant security. To protect system from hackers,
iAdvantage provides the most sophisticated firewall and anti-virus
programs. To protect the premises, iAdvantage provides 24-hour,
seven-day-a-week armed guard security and sophisticated technology
to prevent unauthorized access such as a Hand Geometry Reader
and Closed-circuit TV surveillance system.
Professional technical expertise. The iAdvantage Centre,
with its team of 60 well-trained staff, is available 24-hour
a day to consult on network design and provide technical support.
Cost-effective. The iAdvantage Centre can help reduce
a business' operating costs for management, staff, and hardware
because of its own economy of scale. Without the need to worry
about the technical side of the business, companies are free
to concentrate on what they do best: customer service and
growing their client lists.
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A:3
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What
makes iAdvantage unique?
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The
fact that iAdvantage is situated in the centre of numerous
varied Internet businesses and in a position to facilitate
exchanges of information among each client and his customers.
This "peering" or exchange of information among Internet service
providers insures each customer the highest degree of commercial
synergy.
The fact we are neutral and don't compete with our customers.
This allows iAdvantage to offer client businesses the most
suitable carrier services, hardware and software for his or
her particular needs. Our goal, simply, is to help every client
succeed online.
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A:4
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Why
does iAdvantage focus solely on server co-location and facility
management services?
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Because
it doesn't want to compete with its customers. iAdvantage
can afford to be single-minded of course because it is a wholly-owned
subsidiary of Sun Hung Kai Properties Ltd., which in turn
exclusively owns the Millennium City building where iAdvantage
is located.
This exclusive ownership of both the Centre and the premises
puts iAdvantage in the enviable position of being able to
offer service and connectivity to clients based on their needs
alone; no bias is involved. In other words, iAdvantage is
a non-competing, Internet support business.
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A:5
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Why
should we do business with iAdvantage?
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Because
of our ability to focus. iAdvantage is one of Hong Kong's
only dedicated Internet service centres. This means iAdvantage
offers server co-location and facility management services
exclusively. It isn't distracted by any other ventures.
Because of our position of neutrality. Since iAdvantage
doesn't compete with its customers and isn't biased towards
any one single hardware, software, or service provider, it's
in a unique position to offer each client the best service
and equipment for his or her particular needs, whether they
be hardware, software and carrier services.
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A:6
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How
would you describe iAdvantage's core services?
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By
citing the four keys to Internet business success: quality,
reliability, availability and connectivity. First, quality.
On a scale of 1 to 100, iAdvantage comes in at about 99.9
percent of service level. iAdvantage makes quality its highest
priority because of its technological expertise and strong,
long-term commitment to the Internet industry.
Second, reliability. Because iAdvandage's Centre and network
backbone are equipped with world-class equipment such as an
FM200 Fire Suppression System and Pre-Action Sprinkler System,
a dedicated backup diesel generator, and dual power feeders
from China Light & Power, among other advanced systems, plus
24-hour maximum security at the Centre itself, customers can
relax. They can rest assured their business will run smoothly
and securely -- even while they sleep.
Availability. This comes with professional, 24-hour technical
support and a spacious, comfortable workshop that's always
open. Customers know someone is always available at iAdvantage
to assist with problems. They also know that they themselves
are welcome to use the Centre at will.
Finally, connectivity. All servers are connected to the iAdvantage's
network backbone which ensures high-bandwidth connectivity
and solid backup support.
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A:7
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What
kind of facilities does iAdvantage's Internet Service Centre
offer?
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- Uninterruptible
Power Supply (UPS) and Dedicated Diesel Generator
- FM
200 Fire Suppression System and Pre-Action Sprinkler System
- Dual
Power Feeders from electricity company
- Dual
Fibre Optics and Risers
- Computer
Room Air Conditioning CRAC, configured with a fail-safe
back-up system and with temperature and humidity control
- Security
Access Control
- Firewall
and Virus Protection
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A:8
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What's
security like?
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Cyber
security includes the latest anti-hacker firewall technology
and a routinely-updated anti-virus program.
Plant security includes visitor control system, an advanced,
Hand Geometry Reader to control access, and Closed-circuit
TV surveillance system that monitors both the general premises
and each server rack.
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A:9
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Does
the Centre offer remote access?
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Yes,
dial-up lines and IP accounts are provided to customers for
remote access. A dedicated leased line is also available for
those who need to access data in real-time.
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A:10
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When
should a business consider outsourcing its data centre?
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- When
growth exceeds available capacity, physical and cyber.
- When
expansion is desired
- When
bandwidth needs to be expanded
- When
business content can be migrated onto the Web
- When
electronic commerce is feasible
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