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Prohibited activities of spamming also include the following:
·
Sending
UBE or UCE from another provider advertising or implicating, directly or
indirectly, the use of any Services hosted or provided by iAdvantage is
prohibited.
The ‘Services’ includes, but not limit to: Web,
Email, FTP, and DNS services.
·
Maintaining
an open mail relay, which is used for the distribution of UBE or
UCE or are designated as mail relaying.
Any email which meets any of the following criteria is classified as
UBE or UCE:
- False Identity of "Sender" Domain
Any email that is sent in bulk from a domain or IP
number/address which is registered in the global whois using false or
forged contact information intended to elude detection (Registering Domains
under a false identity).
- False Identity of "Advertiser"
Domain
Any email that is sent in bulk advertising a
product or service linking to a domain or IP number which is registered in
the global whois using false or forged contact information intended elude
detection.
- False Identity of "From" Email
Header
Any email that is sent in bulk using a false or
forged "FROM" field, intended to intentionally mask the sender's
real email address or the identity of the real sender to evade detection.
- Forged "Routing" Email Header
Any email that is sent in bulk which incorporates
any false or forged information in the email HEADER with the intent to
evade detection.
- Fraudulent "Subject" Email Header
Any email that is sent in bulk using a fraudulent
or intentionally misleading SUBJECT line specifically intending to deceive,
and cause the recipient to open the email.
- False Identity of "Reply"
Information
Any email that is sent in bulk containing false or
forged contact addresses or phone numbers within the body of the message,
with the specific intent to elude detection.
- Email Encoding to Elude Human Readability
Any email that is sent in bulk which contains
links, and/or identification code which is intentionally encoded or
shrouded to avoid human or machine readability
- Covert Attempts to Extract Private Data
Any email containing any code
or any computer language within the body of the message with the specific
intent of covertly returning data to the sender, about the recipient,
without that recipient's prior knowledge and permission. (Not
limited to "Bulk" email)
- Intent to Compromise Email Servers
Any email that is sent in
bulk containing any code or any computer language with the specific intent
of compromising mail server security, or identifying compromised servers. ("Computer
Tresspass" Not limited to "Bulk" email)
- Attempt to Load Data from a Remote Server
Any email that is sent in bulk containing any code
or tag intended to display visual or audio material within the body of the
email, which must be sent (or downloaded) to the recipient from a remote
server without the recipient's prior knowledge and permission.
- Attachment of Executable Files
Any email that is sent in bulk which includes
attached files, requiring download from a remote server, intended to
display an image, initiate a video, or sound, or otherwise execute a
software program on the recipient's computer without the recipient's prior
knowledge and permission.
Any email, sent in bulk,
including attached files which covertly download to the recipient's
computer, intended to reside and function there without the recipient's
knowledge or detection. ("Computer Tresspass" Not
limited to "Bulk" email).
Any email which traffics in, distributes or offers
to distribute materials, or contains words, pictures or other matter of
obscenity.
Any email which contains pictures of or words
illustrating, describing or insinuating sexual situations involving minors
or animals.
Any email which incites, describes, or depicts any
act of rape, murder or other violent crime against any person or group of
persons.
Any email, sent in bulk, advertising any product
or service for the sole
purpose of:
§
selling an
email address list to be used to send UBE,
§
sending
bulk UBE for hire,
§
collecting
e-mail addresses to be used to send UBE,
§
selling a
list of open relay servers used to send UBE,
§
selling a
list of compromised email servers,
§
selling
hardware or software which counterfeits, masks or otherwise
tampers with email headers for the purpose of eluding detection.
Any email that openly offers a product or service
which would qualify as a misdemeanor or felony within the recipient's legal
district, including but not limited to:
§
offering
false or forged drivers licenses,
§
offering
false or forged college or university diplomas,
§
offering
methods, training or instruction to elude Income Taxes,
§
offering
false or insider trading tips on stocks or bonds,
§
offering
payment for sheltering foreign currency of any kind,
§
offering
financial gain or wealth through multi-level, pyramid or chain-letter
schemes,
§
offering
commercial software that has been pirated, stolen, or repackaged,
§
offering
any device, software, technique, training or instruction to enhance, break,
evade or circumvent or otherwise burglarize any regulatory encryption on
any broadcast signal including cell phones, cable TV, internet access or
satellite signal,
§
offering
any compound or pharmaceutical substance, remedy or elixir which is not
approved by the proper regulatory administrations,
§
offering
any product or substance which is illegal or subject to local taxation for
the purpose of evading regulation and/or taxation. (Tobacco, fire arms,
certain drug paraphernalia and/or OTC drugs),
§
Any email
sent in bulk offering any product, device, treatment or substance claiming
to enhance or increase any human body part, function or activity which is
not approved by the proper regulatory administration,
§
Any email
sent in bulk for the sole purpose of deceiving or defrauding the recipient
for the personal benefit of the sender.
Spamming Mail Policy
Each customer subscribing iAdvantage’s services is
required to follow iAdvantage’s Spamming Mail Policy (‘this Policy’). This Policy is formulated to ensure
a reliable and secured environment.
Each iAdvantage’s customer is responsible for the
activities of its customers or end-users and, by accepting service from
iAdvantage, is agreeing to ensure that its customers or end-users abide by
this Policy. Customers who
provide services to their own customers or end-users should affirmatively
and contractually pass on the restrictions of this Policy to its users, and
take steps to ensure compliance by their users with this Policy.
If
violations of this Policy occurs, iAdvantage reserves the right to take
action to control the offending customer from violating this Policy. Continuing to violate this Policy
after being warned to stop is considered harassment and will result in
service suspension or termination
as iAdvantage deems appropriate, without further notice.
As part of the Internet
community, Internet citizens or users should act and behave in a way that
is acceptable to the whole Internet community. Abusive use of network resources is strictly prohibited.
Handling
Procedure
In order to assist us in
responding to complaints as quickly as possible, anybody should forward the spam mail complaint
with complete headers to abuse@iadvantage.net.
Reported
complaints can be located in the following link: http://abusereport.iadvantage.net/
Typically when receiving a
complaint, iAdvantage will forward it with a warning notice to the
corresponding customer for a response and complete resolution. If the problem cannot be resolved
within a period of 48 hours from the warning notice, iAdvantage will apply
full traffic blocking to the IP address involved in the UBE/UCE
complaint. The problem is
considered resolved only after iAdvantage is convinced with a response of
complete resolution with support evidence from the customer. Any full traffic blocking of IP
address shall prevent the customer from sending or receiving traffic to and
from such IP address.
Upon receiving warning notice
from iAdvantage, the customer should promptly investigate the UBE/UCE
complaints.
If iAdvantage receives repeat
complaints indicating that a problem has still not been resolved, iAdvantage
will apply full traffic blocking to the IP address again and, in its sole
discretion, keep the blocking for at least 7 days or 30 days after
iAdvantage is convinced that the problem is resolved.
iAdvantage’s customer is
responsible for itself and its customers/end-users for UBE/UCE that passes
through its connection to iAdvantage.
iAdvantage’s escalation depends on the case severity not
time basis. When severe spam
complaints are received, escalation will be applied and IP may be blocked
in less than 48 hours. Bigger
IP range will be blocked in case of IP hopping.
If
situation does not improve for continued abuse, service suspension or
termination will be arranged by iAdvantage in its discretion.
Trusted
SPAM Reporting System and Open Relay Database System
There are many SPAM Reporting
Systems and Open Relay Database Systems in the world. Some of the organizations are well
recognized. They have well
developed policy and system to handle spam complaints, blacklist and open relay
testing for Internet hosts.
The following organizations
are part of the ones iAdvantage recognizes. If customer receives complaints from those
organizations, you are required to take active resolution and respond to
those organizations directly:
Spamcop.net (www.spamcop.net)
Spamhaus.org (www.spamhaus.org)
ORDB.org (www.ordb.org)
Publication
and Change of this Policy
This Policy is subject to
change with notice by publication on iAdvantage’s Web site. Customers are responsible for
monitoring this web site for changes.
This Policy was last changed
on 31 May, 2003.
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